How do You Change the Mobile Number Linked to an Emirates ID?

For UAE residents and citizens, the Emirates ID is anessential identification document used to access government services, banking services, and other relevant tasks. If you wish to receive notifications or updates, you must keep your Emirates ID system contact information up-to-date, including your mobile number.

Here are the methods you can use to update your mobile number.

You can check your Emirates ID mobile number by following these steps:

• Please visit the ICP website (www.icp.gov.ae).
• Go to the “Update Personal Information” section.
• You can log in using your credentials or UAE Pass.
• Please provide your Emirates ID number and personal details for verification.
• Please enter the new mobile number you wish to link.
• Submit the request after making the payment (if applicable).
• A confirmation SMS will be sent once the update is complete.

The ICP app for ios and Android allows you to update your number. Using the ICP smart app, check the linked number.

1. You can download the ICP UAE Smart app from the App Store or Google Play Store.
2. You can log in using your UAE Pass or Emirates ID.
3. Please select the option to update your personal information.
4. The updated mobile number must be provided and verified via OTP (One-Time Password).
5. Please submit the request and wait for confirmation.

You can update your mobile number in person at authorised typing centres across the UAE.

1. Make sure you visit an authorised retailer.
2. Please provide your Emirates ID and mobile number.
3. Your personal information needs to be updated by filling out the application form.
4. You must pay the service fee.
5. Once your request has been processed, you will receive an SMS confirmation.

The Customer Happiness Centre at ICP can provide direct assistance if you need it.

1. Find the nearest Customer Happiness Centre.
2. You will need to bring your Emirates ID and original passport to prove your identity.
3. It is possible to request that the staff update your mobile number.
4. The applicable service fee must be paid.
5. A change is typically processed within a couple of hours or immediately.

Your Emirates ID mobile number can be changed by following these steps:

• Emirates ID (original and copy).
• Passport (original and copy).
• The new mobile number must be verified (e.g., a SIM card or contract, if required).

Most service providers charge 50-100 AED to update your mobile number. Some services may also charge an additional typing or processing fee to update your mobile number.

• Updates made online are usually processed within 24 to 48 hours.
• Processed immediately or within a few hours by a typing centre or customer satisfaction centre.

Your mobile number linked to Emirates ID is used for:

• Your Emirates ID renewal or status will be notified via SMS.
• Use UAE Pass or other portals to access government services.
• Online and offline verification of various services.

It is important to update your mobile number promptly if it has changed or if you no longer have access to the registered number.

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Keeping your Emirates ID details updated, including your mobile number, ensures uninterrupted access to essential services and notifications. The process is straightforward and efficient, whether you update online, via the mobile app, or at a service centre. If you require any further assistance, please call 600 522 222.